1. Who is responsible for your personal information
The organisation responsible for personal information submitted through this website is The Marina Club Limited, at The Marina Bar, Vauxhall Quay, Sutton Harbour, Plymouth, PL4 0DN. The contact details supplied for privacy and service enquiries are E-mail: [email protected] and Phone: +44792731481. The company information displayed on this website also includes VAT ID: GB 339782904, Registration Date: 2016-05-15, and Director's name: Katie Gilbert.
This Privacy Policy explains how information is handled when a visitor browses the website, submits a berth or yacht-care enquiry, or contacts the company using the details shown on the site. It is intended to provide a clear account of the categories of data involved, why they are required and the choices available to the person whose information is being processed.
2. Information we collect
When you submit the berth enquiry form, the information requested can include your name, e-mail address, phone number, yacht length, preferred stay type, preferred region, requested care level and any additional details you choose to include in the message field. The form is designed to collect the minimum practical information needed to understand the enquiry and to respond in a way that is relevant to the vessel and requested period.
We may also receive information that you choose to provide later in correspondence if it is necessary to discuss berth suitability, access requirements or the care scope. You should avoid submitting information that is unrelated to the enquiry. We do not ask you to submit special-category personal data through the website form.
3. Why we use the information
Personal information submitted through an enquiry is used to review the request, understand the service sought, communicate with you and take steps connected with a potential service arrangement. This can include clarifying vessel dimensions, dates, regional preferences and the requested level of yacht care before any berth or service can be treated as agreed.
Information may also be used to maintain appropriate records of communications, to protect the security and integrity of the website and business communications, to address questions or complaints, and to comply with legal duties that apply to the company. We do not use the berth form as a basis for unrelated decision-making about individuals.
4. Legal bases under UK data protection law
Where you ask us to provide information or take steps before entering into an arrangement, processing may be necessary in order to respond to that request. In other circumstances, processing may be based on legitimate interests in operating the business, answering service enquiries, maintaining reliable records and protecting the website, provided those interests are not overridden by your rights and interests.
Where the law requires consent for a specific activity, such as certain non-essential storage or access technologies regulated by the Privacy and Electronic Communications Regulations 2003 (PECR), we will rely on consent and provide a way to make or change that choice. Where processing is necessary for compliance with a legal obligation, the relevant information may be retained or used to the extent required for that purpose.
5. How long information is retained
We keep personal information only for as long as it is reasonably necessary for the purpose for which it was collected, including responding to an enquiry, managing follow-up correspondence, keeping appropriate business records and meeting applicable legal or regulatory requirements. Retention is considered in light of the nature of the information, the status of the enquiry and whether there is an ongoing relationship or unresolved issue.
Information that is no longer required for the purpose for which it was collected will be deleted, anonymised or otherwise removed from active use in accordance with the company’s record-management needs and applicable law. We do not state a fixed retention period where the correct period depends on the status and context of the individual enquiry.
6. Sharing and service providers
Personal information is not shared simply because an enquiry has been made. Where it is necessary to progress a requested service, information may need to be handled by people or service providers involved in website operation, communications, professional support or the specific service process. Any use of third parties should be limited to what is reasonably necessary for the relevant purpose.
If information needs to be transferred outside the United Kingdom, the transfer must be handled using a lawful mechanism and appropriate safeguards where required by UK data protection law. The existence and details of any such transfer depend on the service or provider involved at the relevant time; this policy does not invent or name third parties that have not been provided in the company information.
7. Cookies and similar technologies
The website uses a cookie-choice interface to distinguish necessary website preferences from optional technologies. Necessary storage may be used to remember choices that allow the site to operate consistently. Optional analytics or marketing technologies are not treated as necessary and should not be activated without the consent required by applicable law.
More information about categories, purposes and changing your choice is provided in the Cookie Policy. Browser controls may also allow you to remove or block storage, although doing so can affect how preference choices are remembered.
8. Your rights
Depending on the circumstances, the UK GDPR and the Data Protection Act 2018 give individuals rights in relation to their personal information. These can include asking for access to personal data, asking for inaccurate information to be corrected, asking for deletion or restriction in appropriate cases, objecting to certain processing and asking for information to be provided in a portable form where the legal conditions for portability are met.
Where processing is based on consent, you may withdraw that consent for future processing. To make a privacy request, use the company contact information shown on this page: E-mail: [email protected] or Phone: +44792731481. We may need enough information to understand the request and to verify that the request relates to the person making it.
9. Complaints and changes to this policy
If you have concerns about how personal information has been handled, please contact the company first so the issue can be reviewed. You may also have the right to raise a concern with the UK supervisory authority responsible for data protection. This policy does not limit any statutory rights available to you.
We may update this Privacy Policy when the website, service process or applicable legal requirements change. The current version published on the website applies from the time it is posted. Material changes will be reflected in the wording of the policy so that visitors can understand how the information practices have changed.